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Below you will find answers to frequently asked questions regarding our store and website.If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS |ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 81 Whitfield Street, Guilford, CT 06437 on the Southwest corner of the Guilford Green.
  2. Where do I park?
    • Parking is available directly behind the store and in the lot behind our neighboring shops along Whitfiled street.  Street parking is also available along Whitfield Street, adjacent streets and around the Guilford Green.
  3. What are your hours?
    • Regular hours are Monday to Saturday 10am to 6pm, Sunday 11am to 5pm.
    • In adhearance with current quarantine mandates, the store is closed to the public but we are operating and taking phone and email orders for curbside pick up or local delivery Monday to Saturday, 10am to 5pm.
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at yourstore?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready tobe picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business days and deliverytime depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and AmericanExpress)
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their currentstatus is provided.